Terms & Conditions of Service

1. Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Merchant”, “User”, or “you”) and CGS 360 Family (“Company”, “we”, “us”, or “CGS 360 CART”). By creating a merchant account, launching an online storefront, using the Visual Site Builder, or otherwise accessing our services at cart.cgs360.in, you agree to be bound by these Terms.

If you are agreeing to these Terms on behalf of a company or legal entity, you represent and warrant that you possess the full legal authority to bind that entity to these conditions.

2. Subscriptions, Instant Activation & Order Processing Fee Structure

A. Instant Activation: Upon plan selection and confirmation, merchants receive immediate access to our Visual Site Builder, all 10 curated designer templates, product catalog management (up to 50 active products on the Free Forever plan), pre-integrated CGS 360 Razorpay payment gateway, and storefront configuration.

B. Subscription Billing: Platform tier access is maintained via standard subscription plans (Free Forever at ₹0, and Pro Plan at ₹1,999/mo recurring). Subscriptions are billed on a monthly or annual cycle and are processed securely in Indian Rupees (INR) with applicable GST.

C. 5% Order Processing & Maintenance Fee: All storefronts process customer transactions exclusively through the pre-integrated CGS 360 Payment Gateway. CGS 360 CART charges an all-inclusive 5% fee per order, covering Razorpay payment gateway interchange processing (UPI, debit/credit cards, NetBanking) and continuous platform cloud infrastructure maintenance. Net order balances are disbursed on an authoritative T+2 rolling settlement cycle.

3. Merchant Storefront Obligations & Acceptable Use

As a merchant operating on CGS 360 CART, you agree to:

• Comply with all applicable Indian consumer protection, ecommerce, and taxation laws (including Consumer Protection (E-Commerce) Rules, 2020 and GST legislation).
• Provide accurate product descriptions, genuine pricing, clear shipping timelines, and transparent customer return/refund policies on your storefront.
• Ensure that all listed merchandise, media, and promotional material do not infringe upon any third-party intellectual property, trademarks, or copyrights.
• Never sell prohibited, counterfeit, hazardous, or illegal goods as defined under Indian laws.

4. Payment Gateways, Settlements & Customer Refunds

All storefronts operate exclusively through the pre-integrated CGS 360 Payment Gateway powered by Razorpay. Customer order transactions are processed with a 5% fee (covering payment gateway interchange and platform cloud maintenance) and disbursed to the merchant's registered business bank account on an authoritative T+2 rolling settlement cycle. The platform does not require or support external custom payment gateway integrations.

Merchants are solely responsible for authorizing refunds for returned, damaged, or cancelled customer orders. CGS 360 CART provides built-in 1-click refund automation tools to assist merchants in managing this workflow directly from their admin dashboard.

5. Intellectual Property & Brand Ownership

Your Brand & Data: You retain 100% ownership of all brand trademarks, product photos, product copy, customer relationship records, and custom domain rights. We claim no ownership over your intellectual property.

Platform IP: CGS 360 CART, including the Visual Site Builder engine, proprietary section templates, platform APIs, themes, and UI software, remains the exclusive property of CGS 360 Family.

6. Service Level Agreement (SLA), Maintenance & Uptime

We strive to provide 99.99% service availability across our global edge cloud infrastructure. Scheduled maintenance windows will be communicated in advance via merchant dashboard notices. In no event shall the Company be held liable for unscheduled disruptions caused by third-party upstream providers, ISP outages, or force majeure events.

7. Governing Law & Dispute Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or proceeding arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Coimbatore, Tamil Nadu or Hyderabad, Telangana, India.

8. Official Legal & Corporate Inquiries

For legal notices, contractual questions, or enterprise agreements, please contact our corporate offices: