Refund & Cancellation Policy

CGS 360 CART SaaS Platform Subscriptions

1. Instant Activation Policy

Subscription plans are activated immediately upon selection or payment confirmation. Merchants receive instant access to all features associated with their chosen plan (Free Forever at ₹0 with up to 50 active products or Pro Plan at ₹1,999 with unlimited products), operating on the pre-integrated CGS 360 Payment Gateway with a transparent 5% per-order fee (covering Razorpay gateway processing and platform maintenance).

2. Subscription Cancellation

You may cancel your recurring SaaS subscription at any time directly from your Merchant Admin > Settings > Billing dashboard or by emailing info@CGS360.in. Once cancelled, your storefront and admin access will remain active until the conclusion of your current paid billing period, with no subsequent automatic renewals.

3. Platform Refund Eligibility

Subscription fees for active billing cycles are generally non-refundable once activated. However, if you experience verified technical outages exceeding our SLA or were billed due to an administrative error, you may submit a refund request within 7 calendar days of the billing event. Eligible refunds are disbursed to the original payment method within 5–7 business days.

Merchant Storefront Customer Return & Refund Guidelines

CGS 360 CART is a software platform provider and does not sell or stock physical consumer goods directly. Each independent merchant operating on CGS 360 CART sets and manages their own storefront return, replacement, and cancellation policies.

If you are a consumer who made a purchase on a merchant's storefront and have an order dispute, please contact the merchant directly via the contact information provided on their storefront footer or invoice.

Billing Support & Office Locations

For subscription inquiries, billing disputes, or invoice copies, please contact our billing team: